PTS Electric Customer Support Mission Statement
The mission of PTS-LED's Customer Service function is to always
convey a passion for the customer and to consistenly deliver the
best service experience.
Delivering Customer Satisfaction is about providing timely,
responsive service with integrity, simplicity and a passion for
excellence while meeting or exceeding the customer's expectations.
Statement of Work
Customer Service is any activity provided by a PTS-LED employee
that enchances the ability of a customer to realize the full
potential value of a PTS-LED product or service before and after
the sale is made, thereby leading to Customer Satisfaction and
Customer Service Principles
Recognize the importance of all customers and the role every PTS
employee plays in influencing the customer's perceptions. While
impacting these perceptions, be professional, reliable, credible,
responsive and friendly.
Communicate promplty and honestly and via the customer's choice of
medium. Try to be brief and clear.
Be a voice for the customer. When rules and policies don't make
sense to our customers, challenge the way PTS-LED does business and
seek opportunities for improvement.
When a problem arises, which is inevitable, view the problem as an
opportunity to improve. Solving problems will enable us to raise
the quality of our products and services.
Listen well, be responsive and demonstrate a sense of urgency.
Understand that how something is said has a significant influence
on how it is received. Under promise and over deliver.
Strive to make it easy for the customer to do business with PTS-LED
to ensure that PTS-LED remains its preferred supplier.