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1.1 LED Sensor Light 28-40W 300-1000mA Led Driver

Country/Region china
Categories LED Sensor Lights
Telephone 574-88399878
ICP License Issued by the Chinese Ministry
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    1.1 LED Sensor Light 28-40W 300-1000mA Led Driver

    PTS Electric Customer Support Mission Statement

    Mission Statement

    The mission of PTS-LED's Customer Service function is to always convey a passion for the customer and to consistenly deliver the best service experience.

    Vision Statement

    Delivering Customer Satisfaction is about providing timely, responsive service with integrity, simplicity and a passion for excellence while meeting or exceeding the customer's expectations.

    Statement of Work

    Customer Service is any activity provided by a PTS-LED employee that enchances the ability of a customer to realize the full potential value of a PTS-LED product or service before and after the sale is made, thereby leading to Customer Satisfaction and repurchase.

    Customer Service Principles

    Recognize the importance of all customers and the role every PTS employee plays in influencing the customer's perceptions. While impacting these perceptions, be professional, reliable, credible, responsive and friendly.

    Communicate promplty and honestly and via the customer's choice of medium. Try to be brief and clear.

    Be a voice for the customer. When rules and policies don't make sense to our customers, challenge the way PTS-LED does business and seek opportunities for improvement.

    When a problem arises, which is inevitable, view the problem as an opportunity to improve. Solving problems will enable us to raise the quality of our products and services.

    Listen well, be responsive and demonstrate a sense of urgency. Understand that how something is said has a significant influence on how it is received. Under promise and over deliver.

    Strive to make it easy for the customer to do business with PTS-LED to ensure that PTS-LED remains its preferred supplier.

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